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Open Text Livelink ECM — Shared Document Access
If your company uses SAP software for managing internal business processes, you may have already tackled the integration of business documents, such as documents, office documents and scanned paper documents, into SAP processes. However, your business processes do not exclusively start and end within SAP systems.
Usually, there are several core IT applications with relatively equal importance within an enterprise. Often, it is the transitions between the different IT systems that makes efficient cooperation with customers and vendors or between employees difficult.
Livelink ECM – Shared Document Access provides your customers, partners and employees with a personalized overview of all documents related to a specific business process. For example, Shared Document Access enables customers to see their order status, invoices and additional correspondence in a single view, whether the documents are stored in SAP systems or in other core applications. A log-in to an SAP system is not necessary. Customer and partner satisfaction will increase as a result of the improved service and your company will enjoy cost savings due to increased process efficiency.
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