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Part 2: Faster, Cheaper, Better: Recycle Meaningful Information To Deliver Incomparable Student Services
Humans have hunted from the earliest times. Maybe that's why we often accept the burdensome quest for information. We're accustomed to the chase; even fooled into thinking we're doing something valuable. Yet time lost in pointless pursuit means something is sacrificed. In the case of college enrollment, a drawn-out chase can mean losing top candidates to other institutions and ending up with a mediocre catch.
During peak season, enrollment office employees frenetically pursue information and answers, compiling scattered documentation in the hope of making quick, prudent decisions. Admissions, student aid, registrar, scholarship committees and other areas each have separate forms requiring distinctive information.
Yet as each department collects what it needs, useful information that could be shared is often requested again and again. Information that could move decisions forward sits idle, garnering little or no attention.
Regrettably, as processes are deferred, institutions risk losing top candidates to other institutions.
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