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As new challenges arise in the insurance industry, such as the increasing volume of paper associated with policy cancellations, claims processing, customer inquiries and fraud, providers need to look to new, innovative approaches to strengthen their organization and boost retention, all while watching the bottom line. One way to reduce costs and improve customer service is to automate document-driven business processes. With the ability to work with all document-types found in the insurance space, A2iA DocumentReader™ speeds workflows and reduces costs by automatically locating, extracting and classifying cursive and complex documents. Using A2iA's proprietary technology, insurers can now easily increase customer knowledge and satisfaction with faster access to information, regardless of whether the document being processed is a claim form, customer correspondence, or handwritten letter.

Accurate and fast information handling from customer correspondences, inquiries and claims is critical to the insurance industry – to keep customers happy and ensure data moves through the organization in an efficient manner. One way to bolster customer service and strengthen retention is to automate paper-based document processing, providing quicker access to information across the organization, and faster claims processing for the insured.