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Case Study: A Prescription For Document Management
The health care industry spends almost twice as much time with documents than other industries, according to a study by research firm IDC. Half of that time is spent looking for information, and 33 percent of searches are unsuccessful.
St. Peter's Health Care Services was just one of the many organizations that struggled to distribute and share the information that is critical to hospital management. Like many hospital systems, we were reliant on hard copy documents. In just one of our many locations across New York's Capital Region, these documents include a variety of medical forms, manuals, brochures, training materials and policy guidelines for compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and HIPAA (privacy law) standards.
We needed a better system to manage our policies and procedures electronically. Fortunately, it didn't take long to find Xerox DocuShare®, a Web-based enterprise content management system used for exchanging, managing and publishing information.
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