Three Trends Changing BPM: Reinvention, Process Intelligence And Mobility

By Dave Caldeira, Sr. Vice President, Product and Solution Marketing, Kofax

I believe the promise of BPM has failed to a certain degree, thanks to fixed processes, long implementation cycles and the delivery of fragile, difficult to manage systems. Today, organizations require a different model for improving their efficiency and effectiveness. We’re seeing real evolution in this space. So much so that process-focused organizations won’t operate the same way in the near future. Here are the three biggest trends changing the course of BPM:

Reinvention
The biggest trend in BPM is actually to reinvent itself and not be BPM any longer. End customer expectations have changed so radically that traditional process mindsets no longer work—at least for First Mile™ processes. Each end customer expects to be treated individually and no longer tolerates a standard, fixed process for doing business—and if confronted with that, they can very easily (usually at the swipe of a finger on their mobile device) switch to a competitor.

So, one trend is to deliver much more flexibility. First Mile solutions require the support of dynamic, real-time process execution. It is all about empowering knowledge workers with the information and tools they need to create a positive business outcome for every customer. You see this in the dynamic or adaptive case management movement.

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