Study Reveals Rising Capture Volumes, Complexity

In a recent ECM Connection webinar titled Document Capture Rising: How To Handle Increased Processing Volumes & Complexity, Mark Brousseau, president of Brousseau & Associates shared the results of a document capture survey his organization conducted in conjunction with document automation solutions provider ibml. The survey consisted of 20 questions that were promoted to a pool of more than 10,000 individuals representing companies in several industries including banking/finance, healthcare, and insurance.

Among the survey’s most compelling findings was the increase in document capture complexity being reported by organizations. 73% of survey respondents stated that their document capture requirements are more complex today than they were two years ago (58.5% stated they were slightly more complex, while 15.1% said they were significantly more complex). According to Brousseau, this trend illustrates a maturation in how businesses are leveraging document imaging technology.

Please log in or register below to read the full article.