Even with today’s technology advancements including cloud, social, and mobile devices, a majority of organizations are still facing information management, customer experience, and compliance challenges. This is why it’s so critically important to balance the excitement of new innovation with the practical understanding of why something matters.
There couldn’t be a more exciting time in the world of hi-tech. We’re seeing not one, but multiple disruptive technology innovations occurring at the same time. Social collaboration, mobility, cloud computing and Big Data are irresistible forces poised to fundamentally change the way we do business. As a result, it’s time we took a step back and considered the changing nature of ECM.
It’s well understood that we now live in an information economy where data of all types and “connectedness” form the basis of our service-oriented society. Advances in technology have made information more accessible and leverage-able than ever before. As a result, information has evolved from something we had to deal with to acting as the currency fueling our economy. It’s clear that a fundamental shift is taking place on how we look at information. Organizations are beginning to realize how information can be used as a strategic asset rather than for pure operational efficiency gains [which has dominated the thinking for decades]. However, these same advances are creating new challenges and complexities when it comes to managing and protecting information in our always-on, anywhere world.
So what’s changing? Read this entire installment to find out more.