Mutual Assurance Society Of Virginia: New Business Processes Lead To Increased Efficiency

Mutual Assurance Society of Virginia (MASVA) has a long and rich history of providing the citizens of Virginia with quality insurance protection. In their more than 200-year history, they have managed to survive the American Civil War, two World Wars and the Great Depression. Along the way they never once wavered from their original mission. In keeping with their customerfocused mentality, MASVA continuously looks to improve the quality of their products and to increase efficiency through process improvement. One recent process improvement is the adoption of document management technology. Today, MASVA has successfully improved the way they handle their paper-based business processes and increased their speed and accuracy, leading to faster turnaround time and improved customer service.