Is ECM Just a Cost of Doing Business? Why Leading Organizations Say "No"

At the end of the day, the success of ECM is measured in the same way that all IT investments are, namely its ability to deliver significant and tangible value to the organization rather than being a cost burden.  In the early days of ECM, this equated to demonstrating cost reduction in storage, reporting, and other basic returns.  The variety and level benefits of ECM has grown exponentially through the innovation and experience of practitioners, however, and there is no shortage of areas of impact for the business, records professional, IT or Legal.

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