Article: Integrated Scanning Solution Speeds Payment Processing

By Brian Albright

State governments across the country handle millions of payment transactions each year including everything from income taxes to parking tickets to license fees. Some of the most important types of transactions that state agencies handle, though, are child support payments. Making sure that several million checks from individual payers make it into the accounts of the right recipients is a complex task, and many states have hired outside firms to manage the process. One such company is SMI, a family-owned technology firm based in Carrollton, GA, which provides health and human services technology solutions to state agencies across the country. The company provides document management, payment processing, customer service, financial systems, and case management services for eight states and has 297 employees. SMI also provides financial management services to its clients and developed a financial accounting software system (called SMILE) for the Georgia Department of Family and Children's Services (DFCS).