Industry Roundtable: ECM Drives Government Efficiency By Ken Congdon, ECM Connection magazine
As regulations continue to increase their hold on government and agency watchdogs monitor spending, it is important for government agencies to cut costs and optimize efficiencies.
SharePoint 2010 offers a comprehensive response to the functionality, reach, extensibility, and deployment requirements of businesses — across people, departments, divisions, partners, internal processes, inter-organizational processes, and customer-facing front-office processes.
Paperwork is the indispensable currency of all public sector agencies—the myriad forms and documents required to respond to, and satisfy, constituent inquires, complaints, filing requirements, and claims. As anyone on the other end of the process will tell you (i.e., the person waiting on the phone for information), ready access to the pertinent form or document also plays a central role in the perceived quality of constituent service; information must be easily accessible in order to provide efficient responses, processing, or even complaint resolution.
By Joan Honig, product marketing manager, Westbrook Technologies, Inc.
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