Gallagher Basset Selects Objective ECM To Streamline Their Policy And Claims Management Process

Objective Corporation recently announced that Gallagher Bassett, a third party claims administrator, has selected Objective ECM 8 as its next generation enterprise content management (ECM) platform.

Objective ECM 8 was selected after an extensive review to procure an information management system that could integrate with Gallagher Bassett's policy and claims management systems and deliver complex workflow capabilities to improve efficiencies. Gallagher Bassett also required a solution that would be scalable to suit future growth and adoption across the wider Gallagher Bassett organisation.

Steve Wiseman, CFO of Gallagher Bassett said, "To continue to streamline claims management and prompt finalisation for our customers, we needed a robust, compliant information management system integrated with our core applications, Fineos and Dragon. Objective ECM 8 will enable us to unite our information and reduce the overhead of high-volume activities associated with our policy and claims management processes. This will enhance the way we process claims and improve client's claims outcomes."

Gallagher Bassett required a highly secure solution that incorporates ease of use from a user perspective, legislative compliance, combined with powerful workflow capability that enables the organisation to automate their business processes.

Objective ECM 8 is widely used by organisations around the world to effectively manage the large amount of content and knowledge that proliferates an organisation, integrate into their business applications and perform complex workflow tasks that enable them drive efficiencies at all levels of their business. Designed to maximise user adoption, Objective ECM 8 manages electronic data and information securely and ensures transparency and auditability of documents is maintained, with information only accessible by authorised employees.

Objective ECM 8 Workflow enables highly functional process management that allows organisations to control and extend business processes while eliminating the security risks and logistical costs associated manual processes.

Tony Walls, CEO of Objective Corporation said, "Objective has a 25 year heritage in delivering world class information management and workflow solutions that improve the efficiency of our customers. We are delighted that Gallagher Bassett has selected Objective ECM 8 to help them to reform their business processes."

About Gallagher Bassett
Gallagher Bassett Services Pty Ltd is an Australian based company with over 20 years’ experience providing specialist claims and professional services to corporate businesses, government departments, insurance companies, underwriters and agencies.