Self-Service Check Processing: Fast, Accurate, Verified

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•Case Study: Self-Service Check Processing: Fast, Accurate, Verified

It's an oddity of the banking industry that customers like it most when they have to deal with banks the least. Speed, convenience, reliability, and speed again: that's what customers say they want, and the best way to provide that is often through self-service.

For their part, banks have even more reason to like this trend. Thirty years ago, when ATMs entered the mainstream, banks immediately saw the value of this technology, which not only cut costs but also eased the process for customers.

More recently, it's been a similar dynamic driving the adoption of selfservice check processing. This is a more complex problem than swiping an ATM card: It requires software that reads handwriting and long digit strings, in a field where there's traditionally less tolerance for mistakes.

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•Case Study: Self-Service Check Processing: Fast, Accurate, Verified