Five Questions From The Digital Mailroom

Compiled by Vicki Amendola, editor of ECM Connection

The digital mailroom concept has been around for quite some time. I'd venture to say that the concept surfaced almost simultaneously with the first utterances of the phrase "going paperless."

Well, guess what. We're nowhere near the paperless nirvana, and we're likewise no closer to a pervasive adoption of the digital mailroom outside of the enterprise. Coincidence? I think not. Perhaps it's because we lack a concrete definition of what a digital mailroom really is, how it should function, and consistent standards by which performance could be measured. Today, the concept of the digital mailroom remains ambiguous at best, with one of the most persistent misconceptions being that the digital mailroom is a one-size-fits-all solution.

Recently I had a conversation with Mark Messier, a product specialist from OPEX Corporation. Mark defined this brilliantly when he said, "The thing to understand is that this concept is not pie-in-the-sky. The technology is here, now. What is needed for an end user is to start the process by gathering as much information as they can." You can find many vendors out there, OPEX among them, that have years of cumulative experience, sound products, and consultative knowledge for you to tap into.

Access this content to find all five of the questions I asked Mark.