Build A Global Foundation For Integrated Customer Communication

This case study outlines how content management, document control, and resource sharing across a global user community brought success to KBC. With approximately 50,000 worldwide employees and more than 12 million customers, KBS manages an integrated portfolio of banking and insurance offerings.

Business Goals:

• Cohesive Correspondence system
• Multichannel delivery of customer documents
• Integrated contract generation
• International scope and access
• Consistency of corporate identity
• Streamlined document processes

Functional Requirements:

• Loose coupling with business applications
• Predefined and tailor-made text blocks for variable information
• Object/resource sharing between production and output management systems
• Bundled delivery of customer documents across output channels
• Language variants and versioning for documents, GUI