A2iA DocumentReader™ Reduces Manual Data Entry By 80 Percent For World-Leading Telecom Operator

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•Case Study: A2iA DocumentReader™ Reduces Manual Data Entry By 80 Percent For World-Leading Telecom Operator

By A2iA

This telecom provider is a customer of a business process outsourcing (BPO) firm, who provides scanning and industrial document management solutions. The incoming mail from this telecom provider is sorted and processed by the service bureau, which stands out from other similar organizations because it is one of the few companies to employ a large number of disabled staff (over 80 percent).

In order to increase the staff's productivity, this BPO decided to automate the processing of the telecom's incoming mail, amounting to nearly 15,000 letters a day, or 11-million pages per year. Of this workflow, over 60 percent of the total volume contains handwritten data such as phone numbers, account numbers, names, etc.

As a world-leading telecommunications company, providing fast and efficient customer service is not only a goal, but it is a necessity to maintain its customer base and leadership status in the industry. Prior to implementing A2iA DocumentReader™, the pre-processing and sorting of this mail was performed manually. These tasks were slow, costly and labor-intensive that could lead to errors, and included the identification of the sender and topic of the letter, followed by the scanning of the documents.

Click Here To Download:
•Case Study: A2iA DocumentReader™ Reduces Manual Data Entry By 80 Percent For World-Leading Telecom Operator