Article
With Cemeteries, An Eternity Of Record Keeping
April 11, 2011
•Article: With Cemeteries, An Eternity Of Record Keeping
By Eric Palmer, Perceptive Software
Paper records and manual processes are susceptible to errors. Mount Pleasant Group of Cemeteries has found that its ECM system makes it more efficient, able to provide better customer service and its record keeping more accurate.
Many organizations are turning to technology to help them bring the management of their records, data and information into the 21st century.
However, when your records begin in the 19th century with handwritten ledgers and span the 20th century with thousands of 3X5-inch cards that mark not just the passing of time but the passing of lives, this process can take special care and consideration.
Mount Pleasant Group of Cemeteries, a not-for-profit cemetery company based in Toronto, On., Ca., had records that needed to be kept eternally and protected from disasters. These records precisely document the final wishes and final resting place of its clientele. With five visitation centers, four crematoria, 10 cemeteries and 14 mausoleum - some dating to the early part of the 1800s - that was more than 1.1 million paper records, many of them historical and fragile.
Needing to find more efficient ways to manage all that information, keep the records secure and reduce the chance of human error, Mount Pleasant Group of Cemeteries invested in an enterprise content management (ECM) system.
Click Here To Download:•Article: With Cemeteries, An Eternity Of Record Keeping
