Case Study
Major Gains Seen With Scalable Approach To Automation
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•Case Study: Major Gains Seen With Scalable Approach To Automation
By KeyMark, Inc.
As a corporate culture, Capital City values people over technology, but they were also aware that there were huge gains to be made in efficiency and accuracy if the underwriting department transitioned to an automated system. In 2000 Jim Skiff, Vice President of Operations and Mitch Draper, Assistant Vice President of Information Systems, teamed up to begin the process of shifting Capital City to an automated system. Their underwriting department was a perfect place to start because they were physically handling an overwhelming amount of documents. There was a great opportunity to improve speed of document handling and accuracy of information management.
Sending physical files back and forth between the two remote offices was time consuming and inefficient (at the time, there was a second remote office in Charlotte). With imaging, the needed documents could be scanned once, electronically distributed, and be made accessible all the time through the network - saving a great deal of time and money.
The system developers at Capital City had a "big picture" plan, but "knew the system needed to be introduced in small steps so people would be comfortable and the transition would be done right," said Skiff. The two main drivers for the project, Draper and Skiff, have experience with the preparation and use of imaging systems. The goal was to plan the system thoroughly so that glitches could be addressed as they came up in the planning, not down the road during implementation where they would have a worse impact. For Capital City it was better to utilize a scalable solution that allowed them to build a larger solution with small building blocks. "You eat the elephant one bite at a time," said Skiff.
Click Here To Download:•Case Study: Major Gains Seen With Scalable Approach To Automation
