Case Study
High-Speed Document Scanning Yields Dramatic Savings At Blue Cross Blue Shield Organization
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•Case Study: High-Speed Document Scanning Yields Dramatic Savings At Blue Cross Blue Shield Organization
By ibml
If you're tackling the high-volume document scanning environment within your healthcare facility with a small army of traditional scanners, you may think you are winning the battle. The expereince of one major Blue Cross Blue Shield organization may have you rethinking that argument in favor of an upgraded, high-speed scanning option.
With no let-up in sight to the cost pressures facing healthcare organizations today, they would be well-advised to think outside of the box when it comes to the scanners they use to process health claims and other documents. Modern high-speed, intelligent scanners can provide the labor savings, faster processing turnaround, and enhanced quality demanded in today's challenging healthcare environment.
The Midwest BCBS (Blue Cross Blue Shield) organization processes nearly 4 million claims annual, in addition to EOB documents and payment checks. By replacing five traditional scanners with two high-speed production devices from ibml, BCBS was able to quickly reallocate three FTEs (full time employees), saving about $150,000 annually. But the labor savings don't stop there. In-line intelligence provided by the ibml ImageTrac scanners automatically separates different document (or category) types, enabling BCBS to reallocate two additional FTEs who previously were solely dedicated to manual document preparation.
As an example of how this in-line intelligence helps the organization, look no further than claims associated with a specialty health plan card which need to be prioritized in the organization's downstream workflows. In the past, staff had to manually search for and separate these claims from other work. Now, ibml's devices automatically recognize these documents during scanning, which allows the organization to prioritize them electronically, without ever handling the paper. With this type of in-line intelligence, it's no surprise that the organization says that it lets its scanners do as much sorting as possible.
When you combine the two FTEs the organization reallocated from document preparation with the three scanner operators it saved, as well as two other general FTEs who were reassigned after the deployment of the ImageTrac devices, the Blue Cross Blue Shield organization was able to reallocate a total of seven FTEs -- representing a dramatic $350,000 a year in salary and benefits.
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Click Here To Download:•Case Study: High-Speed Document Scanning Yields Dramatic Savings At Blue Cross Blue Shield Organization
