Dormant Content Could Be Costing You

Sixty to 90 percent of content in content management systems is unused and experts explain keeping this data around could be costing your business. By Katie Wike, contributing writer

  • Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Extracting Value From ECM Deployments Through Shared Document Rendering Services

    Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.

  • Workers Waste 6 Hours On Paper Document Searches Weekly

    According to a recent survey, some workers use six or more hours of their time each week searching for paper documents. By Katie Wike, contributing writer

  • What Credit Unions Can Learn About Competition From Ron Burgundy

    San Diego or bust! I woke up smiling to my alarm – even though it was Monday morning – jumped out of bed and drove to the airport. I was smiling because I was heading to two significant conferences taking the city by storm: D+H Connections and the Symitar Educational Conference & Technology Conference.

  • How CIOs Are Leveraging Information Management To Stay Connected And Remain Relevant

    Flying transatlantic gives you plenty of time for reflection and deep thought. As I head to Poland to meet with industry leaders from the top insurers in the country, I am excited to collaborate on meaningful issues in the insurance sector and hear what CIOs are doing to address the wide variety of issues in the marketplace like evolving regulations, automation challenges and interest rate risks.

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