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•Guest Column: eForms Checklist: Find The Right Automation Solution For Your Business

By Laurel Sanders, Director of Public Relations and Communications, Optical Image Technology

In challenging economic times, these goals are imperative. Yet achieving all three simultaneously is improbable unless you have the right tools to assist you.

Fast, accurate, friendly service helps you to be viable and competitive. At the same time, being effective is vital to cost-efficiency and customer loyalty. Unfortunately, however, fast work often generates mistakes, while meticulous attention to detail slows progress. Whether you are investing in technology and growth or are focused on doing more with fewer resources, electronic forms (eForms) and intelligent automation can help you get ahead.

According to AIIM's State of the ECM Industry 201 0 report, 41 % of businesses aren't confident that their digital information (except emails) is accurate, accessible, and trustworthy — a severe obstacle to efficiency. Forms are a small part of the web of business information. Yet when content is captured accurately and managed properly, eForms address the challenges of accuracy, accessibility, and trustworthiness while transforming service, increasing profitability, and encouraging sustainability. How? By:

• Capturing data quickly, consistently, and cost-effectively. This eliminates the burdensome process of correcting incomplete or faulty information.
• Offering self service. This empowers customers to provide their own information, which increases accuracy and reduces operational expenses.
• Making information useful instantly, enterprise-wide — specifically, the content captured on forms. This accelerates service delivery and reduces costs.
• Helping you establish a framework for information governance by securing content appropriately at the point of capture.

eForms — particularly when you automate the processes that rely on them — let you gather, share, and act on relevant data quickly. Instant access to content that is collected according to your rules and presented consistently helps you work faster and smarter, enabling quicker turnaround (better service). However, just implementing eForms software doesn't guarantee results. You must understand your business objectives and make sure the solution you choose will meet those needs.

Click Here To Download:
•Guest Column: eForms Checklist: Find The Right Automation Solution For Your Business