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Leading SaaS Content Management Platform Enables Fast Moving VoIP Company to Keep Customers Up to Speed

San Mateo, CA--(Marketwire) - SpringCM announced recently that Chicago-based telecommunications company Geckotech (www.geckotechllc.com) has implemented the SpringCM (www.springcm.com) On Demand ECM Platform in a cross-departmental application designed to deliver the most reliable customer service by giving clients real-time access to critical marketing and support content. Using SpringCM, Geckotech customer support and marketing professionals automate development and publishing of content to the company's Web site, ensuring that customers, prospects, and resellers always have access to the most updated material.

Geckotech's SimpleVoIP service, delivered over a Cisco Powered Network, provides clients nationwide with a feature-rich, flexible alternative to traditional phone systems. Like many high tech businesses, Geckotech improves its service frequently by introducing new features and capabilities to their customers.

"We provide complimentary upgrades for our clients and strive to make it a seamless transition for all involved," said Geckotech director of client services Randa Green. "Our challenge is keeping the documentation and marketing materials available though our Web site in-synch with our ever changing products and services. We frequently revise material and we have to ensure the links on our Web site always point to the most current content without manually updating those links every time content is changed."

Geckotech customers are able to log on to a Web portal to search and access product information, technical support and training content. A SpringCM application ensures that the link in the portal always uses the latest approved content. This gives the content producers a highly collaborative version control environment that exposes only the approved content through the portal and the most recent version of every document, regardless of how many previous versions exist.

"With SpringCM managing the documents we offer through our Web portal, customers will always have the latest information without our needing to spend hours manually updating our Web site -- now it's all automatic," adds Randa. "The process will also allow us to know instantly which documents are most accessed and if there are any holes in the material presented to clients that need to be filled. The sophisticated search, metadata and security features were extremely important in our decision to use the SpringCM service. And, as a hosted provider ourselves, we are pleased to be working with a company who takes away the IT burdens and lets us focus on our core business."

"In this economy customers will gravitate to providers who deliver real ROI," said Dan Carmel, CEO SpringCM. "Geckotech and hosted VoIP is a proven ROI for voice communications. On-demand ECM and SpringCM are a proven solution for content management and improved customer service."

About Geckotech LLC
Geckotech is a Nationwide Hosted VoIP provider for businesses. Geckotech's SimpleVoIP service, delivered over a Cisco Powered Network, provides clients nationwide with a feature-rich, flexible alternative to traditional phone systems. Hosted VoIP for business eliminates ongoing operating costs for disparate phone systems at multiple office locations, provides a consolidated voice and data network and increased network security. As a Hosted VoIP provider, Geckotech supplies clients with all network equipment and phones, alleviating the up-front costs associated with buying expensive on premises-based equipment only to watch the technology become obsolete. For more information, visit www.geckotechllc.com.

About SpringCM
SpringCM is the recognized market leader in on-demand, enterprise-class content management. Led by enterprise content management (ECM) industry veterans, SpringCM is the first vendor to deliver via the cloud affordable, easy-to-configure content management (CM) services that span document and records management, workflow and capture. Using the CM services, enterprises, systems integrators and ISVs can easily create and operate subscription-based content applications that automate hundreds of business processes. SpringCM and partners also offer a variety of pre-configured applications such as Contract Management, Invoice Processing and Privia, the leading application for government bid and proposal management, at the SpringCM Solutions Central marketplace. With SpringCM, leading companies like Avon, Comcast, Health Net, National Australia Bank and Cox Communications have been able to cut costs, ensure compliance and increase revenues. For more information, please visit www.springcm.com.

SOURCE: SpringCM