Articles
Symcor Implements An Advanced Multi-Document Processing Solution
August 18, 2006
•Case Study: Symcor
Symcor was established to serve the check and payment processing needs of three of Canada's largest banks. It since has expanded to serve clients across North America in industries including wealth management, brokerage, insurance, telecommunications, and retail.
As Symcor's client base has grown, its technology needs have expanded. In 2005, increases in transaction volumes and a widening array of processing requirements challenged Symcor to seek out a new long-term technology solution.
Symcor's check and payment processing capabilities are distributed across regional centers in Canada and the United States. These centers used single-purpose scanners provided by a variety of manufacturers and consequently, they could not leverage the efficiencies of a common platform.
Their business was also expanding rapidly in product areas such as wholesale image lockbox and document management. Existing technology was unable to meet all their needs and as a result, Symcor was contemplating the acquisition of additional specialized scanners without having to manage multiple single-purpose scanners.
The company sought a solution to (1) handle the company's rapidly expanding volumes, (2) manage a diverse multi-document environment, and (3) operate on a universal platform.
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