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•Article: Smart System Design: How To Get The Information You Need From Your Document Management System, Every Time

By Laurel Sanders, Optical Image Technology

Have you ever planned a lengthy trip to an unfamiliar place? Even if you choose an ideal location, you'll probably be disappointed unless you defi ne your expectations. Typically, this involves doing thorough research, gathering and organizing the information you need, and creating a detailed itinerary that reflects your expectations. If your trip requires a signifi cant investment, you'll most likely work hard to ensure that expectations are fulfi lled.

EDM brings all of your core business information – unstructured documents (such as email or voice messages) as well as structured documents (such as your core business documents) – into one place where content can be searched, viewed, and managed. To ensure quick and appropriate access, you must know when, where, and by whom the content will be needed.

By defining the parameters and categories for search, you'll ensure that your staff's searches are guided and efficient, and will supply the information workers need to carry out tasks and make appropriate decisions. If you decided carefully during the indexing planning process which information each user type needs to find on each document and created searches to retrieve it, authorized persons should be able to consistently find your documents 100% of the time.

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•Article: Smart System Design: How To Get The Information You Need From Your Document Management System, Every Time