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•White Paper: Distributed Claims Processing

Inefficient property and casualty (P&C) claims processing doesn't just increase your operational costs; it can also cost you customers. In an industry where consumers are bombarded with catchy advertising touting the lowest prices and superior service, P&C carriers that want to retain customers, remain profitable and meet existing and potential compliance requirements should evaluate distributed scanning as a means to increase the effectiveness of claims processing. For carriers who work with brokers or agents, these concerns are compounded by the need to maintain commissions and support those partners with positive customer experiences or risk being selected against.

Getting claims and supplemental documents to claims underwriters sooner by transmitting them electronically from the regional offices, broker offices or independent adjusters by capturing them at the point of creation can significantly improve the bottom line and customer satisfaction. Insurers relying on paper-based manual processes or a centralized document capture and processing department experience the disadvantages.

Distributed capture is the general term used for creating and managing electronic documents at locations outside the corporate headquarters or other central processing facility and putting the responsibility in the hands of those generating the documents. As a result, documents and other forms of data and files can be transmitted electronically across a virtual private network (VPN), intranet, the Internet or wide area network (WAN), getting them into the system faster and reducing cycle times. The alternatives to distributed capture are the creation and management of paper files or a centralized capture solution where all documents are shipped to a primary scanning facility with dedicated employees and high-end imaging hardware.

Click Here To Download:
•White Paper: Distributed Claims Processing