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•Case Study: OCR, Workflow Drives AP Automation

By Ken Congdon, ECM Connection magazine

As the leading transportation operator in North America, FirstGroup America is an expert at getting nearly 5 million passengers daily from point A to point B by motorcoach and school bus. However, with operations in 49 states and 11 Canadian provinces/territories, FirstGroup America didn't always have the same level of success at routing its supplier invoices through the AP process. As one might expect, a company the size of FirstGroup handles hundreds of thousands of supplier invoices per year, and up until recently, these invoices were processed manually. When the company acquired Laidlaw International in 2007, the company essentially doubled in size. This acquisition was the defining moment that convinced FirstGroup it had to implement an automated system to process invoices in order to efficiently meet the demands generated by their growth.

Used with permission from ECM Connection magazine.

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•Case Study: OCR, Workflow Drives AP Automation