Articles
Midwestern Medical School Reforms Student Services With Document Management
December 31, 2009
•Case Study: Midwestern Medical School Reforms Student Services With Document Management
By Optical Image Technology, Inc.
Medical school faculties are typically very discriminating about the applicants they choose — their institution's reputation hinges in part on the success of their alumni. One midwestern university that enrolls and grooms some of the best and brightest medical minds was successfully attracting top candidates, but needed a better way to track and manage applicant information. The university's paper-based system was becoming too cumbersome with the growing number of current student and alumni records on file. Delays in decision making, occasional missing documentation, and the constant fear of making a procedural mistake were taking their toll on a staff that was constantly under pressure.
Each transaction requires detailed notes and careful tracking. In a paper-based system, despite clear policies about documentation handling and access, it's nearly impossible for an institution to implement policies consistently 100% of the time and to prove each employee is following the rules. Yet unless compliance can be proven beyond the shadow of a doubt, the university faces considerable – and unacceptable – risk.
The implementation of DocFinity's ECM solution in enrollment services has demonstrated to the university how creative thinking, strong technology, and meticulous planning can lead to a solution that benefits everyone – students, faculty, staff, and administrators. Onerous tasks are now manageable, processes are cost-effective, staff performance and morale is higher, and the risk of file breaches has been wiped off of the slate. Most important of all, the university is poised to compete successfully against other top institutions, able to enroll the best graduate students efficiently and provide prompt, accurate information and service – now, and in the future.
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