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Joint Decision Making For Records Management — Too Many Cooks? By Bill Lyons, AXS-One

November 29, 2007

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Article: Joint Decision Making For Records Management — Too Many Cooks? By Bill Lyons, AXS-One

The CIO once made all the IT decisions. Described by BusinessWeek as "Management's Newest Star," CIOs took niche technology knowledge all the way to the corporate suite and legitimized a language most executives didn't speak—ERP, applications development, data quality, information integrity.

But today, things are changing. IT is becoming more democratized. One reason in particular is the several new or updated regulations dictating the management of corporate records and changing requirements for litigation readiness. Now, non-IT constituents, including corporate counsel and the entire legal team, HR and the CFO often have a say in corporate policies and technology purchasing decisions as well.

Companies of all types and sizes are discovering that the new regulations (i.e. amendments to FRCP) and a changing litigation environment are forcing them -- for better or for worse -- to adopt a team approach to policy development and technology purchasing decisions. But just what exactly are the implications of this new decision by committee necessitated by a changing business environment?

Perhaps the most important implications involve the CIO and the IT department and its role within the organization. Because records management is changing the corporate paradigm, the role of IT has also been altered. For example, IT is increasingly reporting to general counsel and is concerned with a whole host of legal issues – as they relate to IT. But as the IT department evolves, the CIO still needs to maintain his or her technology expert role.

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Article: Joint Decision Making For Records Management — Too Many Cooks? By Bill Lyons, AXS-One

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