Articles
Government Healthcare Contractor In The Southeast Processes Checks At Breakneck Speed
March 1, 2010
•Case Study: Government Healthcare Contractor In The Southeast Processes Checks At Breakneck Speed
By Optical Image Technology
For major government-contracted healthcare providers that process large volumes of incoming medical benefit and disability checks in addition to related documents and correspondence, speed and reliability are a critical part of everyday operations. Based on the east coast, a fi nancial division of this government-regulated health program for members of the U.S. military and their families handles a massive volume of checks per day. When they arrive in droves at the offi ce to be processed daily, the staff is under considerable pressure to facilitate getting their deposit in the bank as quickly as possible. This division is responsible for handling incoming funds to cover benefit payments, outgoing checks to benefi ciaries, and previous outbound checks (including military recipients' checks) that have been returned for a variety of reasons. Strict federal mandates require that the government healthcare-related bank deposits be made by 1 p.m. into the correct accounts each day. With the large volume of checks that are received, reaching the "winning post" on time is a daunting challenge.
Watching how technology addressed these problems in another company that faced some similar processing challenges, the management team recognized that emerging technology could potentially revolutionize their check processing. This would make it possible to classify checks quickly, match up related documents and correspondence correctly, and meet stringent government regulations that require money to be deposited into the correct bank accounts on time.
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