Articles
Friends Cove Mutual Insurance Company: Revolutionizing Services Across Pennsylvania Through Effective Automation
June 2, 2009
•Case Study: Friends Cove Mutual Insurance Company: Revolutionizing Services Across Pennsylvania Through Effective Automation
By Optical Image Technology, Inc.
Friends Cove Mutual Insurance Company, located in the historic town of Bedford, Pennsylvania, has served Pennsylvanians for more than 130 years. Originally established to protect farm properties, today the company handles property and casualty insurance for homeowners, mobile homeowners, dwelling and commercial properties, personal property, and a small number of farms. Staff ed by ten full-time employees, Friends Cove serves more than 8,000 customers through licensed agents who are dispersed across the state.
Competing with large insurers can be challenging. However, by implementing the right technologies and leveraging those they own, smaller companies can outperform competitors in the most important area of all: customer service.Friends Cove's recent implementation of a document management and workflow solution integrated with their policy administration software enabled the company to:
- allow for 30-35% annual growth in policy volume with the same staff ;
- save thousands of dollars in paper and paper-related expenditures through digital access and processing;
- give their staff instant and secure desktop access to real-time data that enabled smarter decision making and better service.
•Case Study: Friends Cove Mutual Insurance Company: Revolutionizing Services Across Pennsylvania Through Effective Automation
