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•Case Study: Digital Mailroom Streamlines Payment Processing

By Sarah Howland

Every business would like its document imaging process to be as efficient as possible. But, if document imaging is the core of your business, efficiency of this process becomes a necessity. Affiliated Computer Services (ACS) is a service bureau that provides payment processing services. Community & Youth Services (CYS) is a division of ACS that processes $14B of government child sup- port payments each year in 15 states.

In spring 2007, CYS decided to implement a more efficient solution. The goal was to decrease labor while continuing to process docu- ments at the same speed and without increasing its error rate. Some of the other 15 CYS locations had installed AS3690i digital mailroom units from OPEX. The AS3690i is a high-speed color scanner with a drop feeder that is integrated into an OPEX rapid extraction desk, a one-person desk that combines mail extraction and image capture. Mail is placed on the extraction desk where it is opened and the extracted documents are dropped onto a conveyor. The employee watches a screen as the documents on the conveyor are scanned and ensures that they are captured and identified correctly. An audit trail is then applied to the documents, and they are sorted into output bins. Whereas CYS employees were previously completing separate func- tions for opening mail, sorting, and scanning, the AS3690i enables employees to open, capture, process, and sort documents and output data from one piece of equipment.

Click Here To Download:
•Case Study: Digital Mailroom Streamlines Payment Processing