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•Guest Column: Digital Mailroom Streamlines Payment Processing

By Sarah Howland, Integrated Solutions magazine

Every business would like its document imaging process to be as efficient as possible. But, if document imaging is the core of your business, efficiency of this process becomes a necessity. Affiliated Computer Services (ACS) is a service bureau that provides payment processing services. Community & Youth Services (CYS) is a division of ACS that processes $14 billion of government child support payments each year in 15 states.

CYS processes more than 12 million child support payments for the Ohio Department of Job and Family Services (ODJFS) annually, equaling approximately $2 billion. CYS is hired by ODJFS for a six year and seven month contract period. At the end of each contract, CYS must recompete for the job. According to federal standards, all payments must be processed and disbursed to the support recipient within 48 hours of receiving them, making a high-speed process crucial to winning the contract.

Of the child support payments, 80% come from employers (child support is typically withheld from wages), 10% are personal payments, and 10% are interagency payments (from another state), which means that payments come with different types of remittance documents. In addition to the remittance documents, CYS often receives various other correspondence such as a note from an employer saying an employee no longer works there. Each document, along with the child support check, needs to be captured, recognized, and the data uploaded into the customer's mainframe the same day it's received.

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•Guest Column: Digital Mailroom Streamlines Payment Processing