Articles
BASF Creates Professional Scan Center With InputAccel For Streamlined Customer Service
February 20, 2008
•Case Study: BASF Creates Professional Scan Center With InputAccel For Streamlined Customer Service
In order to best serve its customers, BASF IT Services needed to provide all the advantages of digital fi le archiving, such as rapid access to data and the ability to easily search for and share information. BASF IT Services recognized that the electronic capture and archiving of documents increases effi ciency and reduces expenses. To offer its customers these advantages, BASF IT Services created a centralized scan center. Here, approximately 1.5 million pages, representing a wide variety of documents from invoices to personnel fi les, would be scanned annually.
In selecting a document capture system for the scan center, BASF IT Services needed a solution that would quickly and easily process a wide variety of diverse documents and work with the scanners that BASF already had in operation. In order to identify and process the variety of structured, semi-structured and unstructured documents, the capture solution would need the ability to perform optical character recognition (OCR) and intelligent character recognition (ICR). The OCR and ICR modules enable the software to recognize both machine-printed and handwritten text, thereby reducing the amount of manual data entry required by BASF personnel.
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