Articles
Automated Content Management Platform Replaces Inefficient Paper Processes And Enhances Customer Service
February 20, 2008
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•Case Study: Automated Content Management Platform Replaces Inefficient Paper Processes And Enhances Customer Service
•Case Study: Automated Content Management Platform Replaces Inefficient Paper Processes And Enhances Customer Service
•Case Study: Automated Content Management Platform Replaces Inefficient Paper Processes And Enhances Customer Service
CSC's solution is an electronic litigation management system based on a unified capture, contentmanagement and storage platform from EMC. At the heart of the new system is the EMC Documentum content management platform, which provides a central repository for managing the SOP documents as well as the workflows involved in their capture, approval, and release to customers. The new litigation management system has enabled CSC to reduce average SOP-processing time to enable same-day SOP delivery, increase efficiencies within the agent office, and boost customer service. As a result, CSC is now capable of processing significantly more SOPs every day.
Click Here To Download:•Case Study: Automated Content Management Platform Replaces Inefficient Paper Processes And Enhances Customer Service
