Articles
A2iA DocumentReader™ Reduces Manual Data Entry By 80 Percent For World-Leading Telecom Operator
September 8, 2009
•Case Study: A2iA DocumentReader™ Reduces Manual Data Entry By 80 Percent For World-Leading Telecom Operator
By A2iA
As a world-leading telecommunications company, providing fast and efficient customer service is not only a goal, but it is a necessity to maintain its customer base and leadership status in the industry.
Prior to implementing A2iA DocumentReader™, the pre-processing and sorting of this mail was performed manually. These tasks were slow, costly and labor-intensive that could lead to errors, and included the identification of the sender and topic of the letter, followed by the scanning of the documents. Once in electronic format, this data was transmitted to the telecom company's information system and distributed to the appropriate department or individual for follow-up.
To ensure the fastest response time and most efficient workflow, the BPO decided to automate the processing of this organization's incoming mail. The new technological solution would alleviate much of the manual work, and was required to adapt to the existing processing system.
Click Here To Download:•Case Study: A2iA DocumentReader™ Reduces Manual Data Entry By 80 Percent For World-Leading Telecom Operator
