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•Article: Transactional Content Management

The Problem With Paper
For centuries, business has run on paper. For many industries, that's still the case. Consider mortgage brokers, for instance. A typical application file for a customer loan might include hundreds of pages of forms, copies of written documents and original certificates of title, digital pictures, faxes, and even handwritten notes.

But as the pace of business has accelerated, paper has become a burden and a bottleneck. It slows productivity because only one person can handle a paper document at a time (unless it is copied, which takes more time and further erodes efficiency). In an increasingly stringent regulatory environment, paper is also a legal risk. Having to search for content in response to a legal demand could lead to costly penalties and lost productivity if a document is lost or missing.

To avoid these and other problems, organizations are streamlining manual, time-consuming processes. The newest trend is the use of digitiziation and other capture technologies (such as document classification engines and optical character recognition) to integrate information into workflow at the very beginning of the process, as soon as it enters the system.

Transactional Content Management - A software solution that enables organizations to capture, process, and access electronic images or documents all on a unified content management platform. Content may include paper and electronic documents, photos, reports, computer-generated reports, XML data, and electronic forms, and is appropriately managed and integrated with your data-driven line-of-business systems.

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•Article: Transactional Content Management