Featured Articles

21. Best Practices For Delivering Superior Customer Experience
    8/7/2012

    This white paper from EMC focuses on improving customer communications and the benefits of implementing a customer communications management (CCM) solution, the capabilities of such a platform, and provides a frame of reference for organizations searching for a CCM platform.

22. A 15-Minute Guide To Intelligent Capture
    8/6/2012

    In this 15-minute guide EMC provides an overview of intelligent capture. The key to utilizing information successfully is to efficiently capture and manage large volumes of information from disparate sources.

23. 7 Ways That Capture At The Point Of Entry Beats Point Of Origination
    8/3/2012

    There’s a lot of talk these days about a new approach to distributed scanning dubbed “Point of Origination.” The idea is to expand capture to the knowledge workers or consumers who are directly responsible for either the creation of the content itself or for initiating a document-centric process, with mobile capture technologies at the forefront.

24. A 15-Minute Guide To Best Practices In Multichannel Correspondence Management
    8/3/2012

    As a business professional, you know time is a precious commodity. You constantly need to distill new concepts, evaluate options, and implement complex strategies to reach current and potential customers. When you need information, you want it in a form that can be assimilated quickly—forget the mind-numbing detail and get to the point.

25. The SharePoint Puzzle - Add The Missing Pieces
    8/2/2012

    This study based on the responses from 551 organizations identified a lack of expertise, lack of strategic plans and resistance from users as the top three most prevalent business issues associated with SharePoint. But despite these concerns, most organizations are planning to increase or maintain the level of SharePoint spend on internal development, integration to other repositories, training, add-ons, hardware, services and licenses over the next 12 months.

26. EMC File Intelligence: How To Understand And Secure Your Content
    7/25/2012

    This guide focuses on how organizations can understand and secure their unstructured content. This process is the first step in applying a comprehensive approach to what we call pervasive governance.

27. Taming The Beast – A 15-Minute Guide To Records Management
    7/25/2012

    This guide focuses on the compliant management of formal company records, a vital component of your overall content strategy. It is written as a companion to our 15-Minute Guide to Retention Management, which deals with preserving day-to-day, or “typical” content.

28. 8 Critical Pains With Remote Scanning
    7/10/2012

    From personal use to enterprise-sized businesses, scanning is the new wave of the future. Not only does it play a huge role in the green movement, but it also cuts costs, saves space, and can free up hours of managing high-maintenance printers and storage rooms.

29. White Paper: The Role Of Collaboration Tools For SharePoint
    6/30/2012

    Improving productivity is, on its own, one of the top business objectives shared by companies of all sizes, industries, and geographies. Its direct correlation to a company’s ability to increase profitability has a compounding effect on its importance. One of the most cost-effective ways to drive productivity improvement initiatives is to increase collaboration across the enterprise, both internally among employees as well as between employees, partners, and customers, through the use of a standardized set of tools.

30. White Paper: The Benefits Of A Zero-Footprint Viewer
    6/30/2012

    Over the past decade, several methods of viewing have come into use – ActiveX, Java applets, client-server, thin client etc. But recently the buzz has been about zero-footprint viewing. What does zero-footprint viewing mean, and how different is it from other viewing methods? What does it require?